PRIVACY POLICY

Anna Kitney International L.L.C-FZ

Effective Date: 11th August 2023

1. INTRODUCTION

Anna Kitney International L.L.C-FZ (“Company”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains:

  • Who we are
  • How we collect, use, store and share your personal data
  • Your rights under applicable data protection laws
  • How to contact us

We process personal data in accordance with applicable laws, including:

  • UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
  • Where applicable, the UK GDPR and EU GDPR

By using our website, enrolling in our programmes, attending events, or purchasing services, you agree to this Privacy Policy.

2. WHO WE ARE

Anna Kitney International L.L.C-FZ is the data controller responsible for your personal data.

Registered Office:
UAEM Floor, Business Center 1
The Meydan Hotel
Nad Al Sheba
Dubai
United Arab Emirates 500001

Email: support@annakitney.com
Phone: +971 545979823

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the details above.

3. THE DATA WE COLLECT

Personal data means any information that identifies you directly or indirectly.

We may collect, use, store and transfer the following categories of personal data:

Identity Data

First name, last name, username, date of birth, gender.

Contact Data

Email address, billing address, postal address, phone number.

Financial Data

Payment card details, billing information (processed via secure third-party providers).

Transaction Data

Details of products and services purchased, payment history.

Technical Data

IP address, browser type, device information, login data, time zone, operating system.

Usage Data

Information about how you use our website, courses, programmes and services.

Profile Data

Purchases, preferences, feedback, survey responses.

Marketing and Communications Data

Your preferences for receiving marketing communications.

We may also use anonymised or aggregated data for statistical and business analysis purposes.

We do not knowingly collect personal data from children under 18.

4. HOW WE COLLECT YOUR DATA

We collect personal data through:

Direct Interactions

When you:

  • Purchase a programme or digital product
  • Register for a retreat or event
  • Apply for coaching or mastermind programmes
  • Complete forms
  • Subscribe to marketing communications
  • Contact us via email or website

Automated Technologies

We may collect technical data through cookies and analytics tools when you use our website.

Third Parties

We may receive data from:

  • Payment processors
  • Analytics providers (e.g., Google Analytics)
  • Advertising platforms
  • CRM systems

5. HOW WE USE YOUR PERSONAL DATA

We only use your personal data where permitted by law, including:

  • To perform a contract with you
  • To comply with legal obligations
  • For our legitimate business interests
  • With your consent (for marketing communications)

We use your data to:

  • Process payments
  • Deliver programmes and services
  • Provide customer support
  • Manage client relationships
  • Send programme updates
  • Enforce payment obligations
  • Improve our website and services
  • Send marketing communications (where consent is given)
  • Protect against fraud and misuse

6. MARKETING COMMUNICATIONS

You will receive marketing communications from us if:

  • You have requested information
  • You have purchased services
  • You have opted in

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

Unsubscribing from marketing does not affect transactional communications relating to services you have purchased.

We do not sell your personal data to third parties.

7. SHARING YOUR DATA

We may share your data with:

  • Payment processors
  • IT service providers
  • Hosting providers
  • CRM and email marketing platforms
  • Professional advisers (legal, accounting)
  • Regulatory authorities where legally required

All third parties are required to process your data securely and only in accordance with our instructions.

8. INTERNATIONAL TRANSFERS

As an international business, your personal data may be transferred outside the UAE.

Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable law.

9. DATA SECURITY

We implement appropriate technical and organisational security measures to protect your personal data from:

  • Unauthorised access
  • Accidental loss
  • Alteration
  • Disclosure

Access to your data is restricted to those who have a legitimate business need.

10. DATA RETENTION

We retain personal data only as long as necessary to:

  • Fulfil contractual obligations
  • Comply with legal, tax and accounting requirements
  • Resolve disputes
  • Enforce agreements

Client data is typically retained for up to 6 years in accordance with financial record-keeping obligations.

Marketing data is retained until you withdraw consent.

We may anonymise data for statistical purposes, in which case it may be retained indefinitely.

11. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request restriction of processing
  • Request transfer of your data
  • Withdraw consent (where processing is based on consent)

To exercise your rights, please contact:
support@annakitney.com

We may require identity verification before processing requests.

12. COOKIES

Our website may use cookies to:

  • Improve functionality
  • Analyse website traffic
  • Deliver relevant advertising

You may control cookies through your browser settings.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

We encourage you to review their privacy notices before submitting personal data.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Updates will be published on our website with a revised effective date.

Continued use of our services after changes constitutes acceptance of the updated policy.